Archive for December, 2010

“So You Think You Can Prance?” And Other North Pole IVR Options…

TO: Head of IT, North Pole Industries, LLC

FROM: CTO, Telephony Development, NPI

MESSAGE: To address the bottlenecks in NPI¬†Werkshoppe’s Call Center, please click the link below to implement the following IVR call flow ASAP…..



This just in: The above flowchart was just made into an actual functioning telephone IVR — call 617 23 SANTA (that’s 617 237-2682) and have a listen!

My thanks to Eric Osterberg and Aaron Dahlberg for having the idea to set it up and executing it so marvellously!

I will be taking the rest of December off from blogging and look forward to coming back in January with fresh topics and even more articles for 2011! Thank you so much for reading, and I wish everyone a safe and enjoyable Holiday Season!

Allison Smith is a professional telephone voice, who can be heard voicing systems for telephone systems and private companies throughout the world. Her website is